Privacy Policy

Last updated: January 2025

1. About National Courier Express

National Courier Express is a healthcare logistics company providing reliable, HIPAA-compliant medical courier services to hospitals, pharmacies, laboratories, home care agencies and healthcare professionals throughout the United States. Our unwavering commitment to efficiency, reliability, compliance and customer satisfaction ensures that pharmaceuticals, medical supplies, equipment, and lab specimens reach their destinations when and where they are needed most. At NCE, we don’t just meet expectations, we strive to exceed them. By continually innovating and enhancing our skills and resources, we position ourselves as the most dependable and trusted choice for all your healthcare courier delivery needs.

2. Our Privacy Pledge

National Courier Express values your privacy and is committed to protecting the privacy and security of our customers, clients, and website visitors. We strive to be transparent about how we collect and use your information and keep it secure.
This Privacy Policy outlines how National Courier Express (“we”, “us”, or “our”) collect, use, disclose, and safeguard your information through our communication channels, services, website, and SMS platform. As a healthcare logistics provider, we understand the importance of confidentiality and compliance. We handle all personal and medical information in compliance with the Health Insurance Portability and Accountability (HIPAA), the California Consumer Privacy Act (CCPA), and General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA).

3. Information We Collect

We collect the following categories of information to provide and improve our services:

Personal Identifiable Information (PII):
1. Contact Information: Full name, address, email address, phone number, business or organization name, recipient information, payment and billing details
2. Health Information: As a medical courier, we may have access to Protected Health Information (PHI) as listed below. This data is only handled as necessary to fulfill delivery requests.
  1. Patient names (on labels or documentation)
  2. Medical record numbers
  3. Specimen or diagnostic test identifiers
3. Delivery/Shipment Information: Tracking numbers and package details (weight, contents etc.), pickup and drop-off details, scheduling data, signature of receipt and delivery status, history and instructions
4. Communication Data: SMS messages, phone calls, emails, and website form entries
5. Technical Information: IP address, browser type and version, device type, pages you view, and time spent, referring to URLs and location data
6. Cookies and Tracking Technologies: We use cookies and tracking technologies for website performance, personalization, and marketing. Control cookies through your browser settings.

4. How We Collect Information

We collect information when:

You submit an inquiry or form on our website
You contact us via SMS, email, or phone
You use our delivery services or logistics platform
You opt-in to receive updates, delivery confirmations, or promotional messages

5. Use of Information

We use collected information for the following purposes:

Service Delivery
1. Processing shipment requests, tracking, and delivering packages
2. Providing customer support and managing accounts
3. Processing payments and billing
Service Enhancement
1. Improving and developing new features, services, and user experience
2. To improve our customer service and internal processes
Communication
1. Sending shipment updates and service notifications
2. Responding to customer inquiries and service requests
3. To send operational notices, reminders, or urgent alerts
4. To share promotional, educational, or service-related content (only with prior consent)
Legal and Security Compliance
1. To comply and meet legal and regulatory requirements
2. Fraud prevention, security monitoring and protecting user rights

6. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

Healthcare providers or laboratories for the purpose of fulfilling delivery service requests
Service Providers or contractors who assist in operations (under confidentiality agreements)
Third Party Service Providers: We may share your information with third-party service providers (e.g. dispatch platforms, SMS systems, routing software) assisting with website hosting, payment processing, and delivery services only to fulfill deliveries and enhance communication. All partners are bound by confidentiality and data protection obligations
Logistics Delivery Partners: For efficient shipment processing and delivery
Legal Compliance: When required by law or to protect our legal rights.

We will never sell or share your information with advertisers or unrelated third parties.

7. Data Security

We take data security very seriously. Your personal data is protected through encryption, secure cloud systems, firewalls, and limited access by authorized personnel only. We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure. However, while we strive for absolute security, no online transmission or electronic storage method is completely infallible.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Text Messaging and Email Communication

By providing your email number and/or email address, you expressly consent to receive text messages, calls, and emails from NCE for service-related communications and where applicable, promotional messages. Opt-Out Options:

Text: Reply “STOP” to unsubscribe from SMS
Email: Click “Unsubscribe” in any email footer
Contact: Email or call us directly to manage preferences

We will never sell or rent your personal information to third-party marketers.

10. Your Rights and Choices

We respect your rights under GDPR and CCPA, allowing you to:

Access and Correct Your Data: Request access to, correction or deletion of your personal information
Opt-Out of Marketing Communication: Unsubscribe from promotional emails and offers
Manage Cookies Tracking: Adjust browser settings to control cookies and tracking technologies
Data Retention: Your information is retained only as long as necessary for service delivery and compliance with legal obligations
Data Processing: Object to or restrict certain data processing
Lodge a Complaint: File a complaint with the relevant Data Protection Authority if your data rights have been violated.

For access or deletion requests, please contact us at
Privacy@NationalCourierExpress.com

11. Legal Basis for Processing (if applicable under GDPR)

If you are in the European Economic Area (EEA), we rely on the following legal basis for processing your personal data:

Your Consent: When you explicitly agree to data collection and processing
Legitimate Interests: For fraud protection, security, and operational efficiency
Legal Obligations: Compliance with laws, regulations, and legal processes
Performance of a contract

12. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience. You can control cookie settings through your browser.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

14. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal, operational, or service frameworks. The latest version will be available on our website.

15. Third-Party Links

We are not responsible for the privacy practices or content of third-party websites.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
National Courier Express
125 Town Park Drive
Suite 300
Kennesaw, GA 30144
Privacy@NationalCourierExpress.com
1-833-278-2623