Terms & Conditions

Last updated: January 2025

1. About National Courier Express

National Courier Express is a healthcare logistics company providing reliable, HIPAA-compliant medical courier services to hospitals, pharmacies, laboratories, home care agencies and healthcare professionals throughout the United States. Our unwavering commitment to efficiency, reliability, compliance and customer satisfaction ensures that pharmaceuticals, medical supplies, equipment, and lab specimens reach their destinations when and where they are needed most. At NCE, we don’t just meet expectations, we strive to exceed them. By continually innovating and enhancing our skills and resources, we position ourselves as the most dependable and trusted choice for all your healthcare courier delivery needs.

2. Acceptance of Terms

By accessing or using the services of National Courier Express, LLC (“Company”, “we”, “us” or “our”), the customer (“you” or “Client”) agrees to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use our services

3. Services Provided

We collect the following categories of information to provide and improve our services: The Company provides courier and logistics services specializing in the transportation of pharmaceuticals, medical supplies, equipment, lab specimens, documents, and other healthcare-related items.
Our services may include, but are not limited to:

STAT and routine deliveries
Specimen transport
Prescription delivery
Medical equipment logistics
Scheduled routes
On-demand pick-ups

4. Eligibility

Clients must be:

Authorized representatives of a legal entity (e.g., hospital, clinic, lab, pharmacy, home health agency, etc.)
At least 18 years of age
In compliance with applicable federal, state, and local laws

5. Compliance and Safety

You agree to:

Comply with all applicable regulations including OSHA, HIPAA, and CDC guidelines.
Properly label and package all medical items in accordance with applicable laws.
Notify the Company of any hazardous or biohazardous material.
Provide all documentation required for legal transport (e.g. chain of custody forms, MSDS, etc.).

6. Delivery Terms

Pickup and Dropoff Times: We strive to meet requested times but do not guarantee specific delivery windows unless under contract.
Delays and Incidents: We are not liable for delays caused by force majeure, weather, traffic, accidents, or inaccurate pickup/delivery information.
Proof of Delivery: Signatures, timestamps, or photographic evidence may be used as proof of delivery.

7. Pricing and Payment

Rates: Pricing is based on weight, distance, urgency, and service level.
Billing: Clients are invoiced weekly and must remit payment within 30 days.
Late Payments: A 1.5% monthly late fee may be assessed for overdue accounts.
Disputes: Any billing disputes must be submitted in writing within 15 days of the invoice.

8. Liability and Insurance

Limitation of Liability: The Company’s liability for loss or damage is limited by the contract agreement unless declared value coverage is purchased.
Exclusions: We are not liable for:
1. Improper packaging by the sender
2. Delays beyond our control
3. Perishable goods unless agreed in writing
Insurance: Clients may purchase additional insurance coverage upon request.

9. HIPAA and Data Protection

The Company is committed to protecting the confidentiality and security of Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

10. Client Responsibilities

You agree to:

Provide accurate delivery instructions and contact information
Properly package and label items
Ensure accessibility for pickups and deliveries
Notify the Company immediately of any discrepancies and changes to an existing request

11. SMS Terms and Conditions

SMS Consent Communication: Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: If consent has been given to receive text messages from National Courier Express, messages may be received related to the following:
1. Sending shipment updates and service notifications.
2. Responding to customer inquiries and service requests.
3. To send operational notices, reminders, or urgent alerts.
4. Billing inquiries.
5. To share promotional, educational, or service-related content (only with prior consent).
Message Frequency: Message frequency may vary depending on the type of communication or frequency of shipment.
Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method: Opt-in to receive SMS messages from National Courier Express can be done in the following ways:
1. Verbally, during a conversation
2. By submitting an online form
3. By filling out a paper form
Opt-Out Method: Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
Help: For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us atwww.NationalCourierExpress.com
Additional Options: If SMS messages are not desired, the SMS content box on forms can be left unchecked.
Standard Messaging Disclosures: Message and data rates may apply. Opt out at any time by texting “STOP”. For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.

12. Cancellations and Refunds

Cancellations made less than 1 hour before scheduled pickup may incur a cancellation fee.
Refunds for delayed or failed deliveries are granted at the Company’s sole discretion.

13. Independent Contractor Status

Drivers and couriers engaged by the Company may operate as independent contractors. This does not affect our obligations to you, but we are not liable for their personal conduct outside the scope of delivery services.

14. Termination

We reserve the right to suspend or terminate service:

For breach of these Terms
Due to non-payment
If service presents a risk to safety or compliance

15. Dispute Resolution

Governing Law: These Terms are governed by the laws of the State in which services are rendered
Arbitration: Any dispute not resolved informally shall be submitted to the binding arbitration in City/State in which services are rendered

16.Modifications

We may update these Terms at any time. Changes will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.

17. Contact

For questions regarding these Terms, please contact:
National Courier Express, LLC
Corporate Headquarters
125 Town Park Drive
Kennesaw, GA 30144
Email: Privacy@NationalCourierExpress.com
Phone: 1-833-278-2623